Customer Development Manager (Grocery & Ecommerce Manager)

Jack Link's Protein Snacks•Mississauga, ON

1d•CA$100,000 - CA$130,000•Hybrid

About The Position

The Customer Development Manager is responsible for growing & developing total Jack Link’s sales & profitability across identified customers by implementing detailed strategic sales plans for these customers. This position will require Account Management and E-commerce experience with a strong background in launching and managing Amazon storefronts and broader online marketplaces. The candidate will work closely with key customers and internal departments such as trade planning, marketing, and category management as well as various brokers that represent Jack Link’s.

Requirements

Bachelor’s Degree or equivalent experience
5 + years of related Canadian CPG industry experience
3 + years of Direct Sales Experience on Canadian major grocery, mass, & managing Amazon Seller Central or Vendor Central accounts
Proven track record of growing e-commerce revenuw and profitability
Experience with both traditional Bricks & Morter Retail as well as Omni/Ecomm channels
Ability to travel up to 20%

Nice To Haves

Strong communication & presentation skills
Ability to influence
Solid Excel skills which will drive efficiency
Ability to keep up in a fast paced, dynamic environment
High sense of urgency
Respectful candor with a direct approach
Full ownership over all aspects of the customer relationship
Proactive cross-functional engagement to build 360-degree plans

Responsibilities

Build strong customer relationships
Develop solid DSMP (Distribution, Shelving, Merchandising, Pricing) plans that drive category growth
Clearly understand customer strategy and align on annual business plans that meet growth expectations
Achieve top & bottom-line sales & profit goals with a significant focus on generating profitable growth
Provide transparent & timely communication to internal team members and our customers/brokers
Develop plans for channel-specific business opportunities focused on expanding Jack Link’s in-store presence
Responsible for analyzing customer data and developing an action plan to achieve sales goals
Collaborate with cross-functional teams (Product Management, Trade Marketing, Research & Development) in creating both short & long-term category and channel strategies
Create and present information in a compelling and persuasive manner
Effectively wire relationships throughout customer organizations and at various levels internally at Jack Link’s: Executive Management, Operations, Supply Planning, and Marketing
Manage deduction & AR issues on all applicable accounts
Responsible for building, training and leading broker network where applicable
Perform other duties as assigned
Launch, manage and optimize seller/vendor accounts on Amazon and other e-commerce platforms
Own product listings with A+ contesnt and SEO optimization
Monitor and improve key performance metrics (conversion rates, traffic, sales)
Plan and execute promotional strategies (deals, coupons and season campaigns)