Customer Development Manager

The Marzetti Company • Columbus, OH

11d • Onsite

About The Position

The Customer Development Manager – Kroger is responsible for supporting profitable growth across the Kroger business through divisional sales, broker management, business analytics, and digital execution. This role partners closely with the Kroger customer team, broker partners, and cross-functional teams to identify growth opportunities, strengthen customer relationships, and turn business insights into action.

Requirements

• Bachelor’s degree in Business, Marketing, Sales, or related field preferred.
• 3+ years experience in CPG, sales, customer development, category management, retail, or a related area.
• Strong analytical skills with the ability to turn data into actionable business recommendations.
• Strong communication, presentation, relationship-building, and influencing skills.
• Ability to manage multiple priorities and work effectively across teams.
• Ability to travel as needed.

Nice To Haves

• Kroger, grocery, customer data, eCommerce, or broker management experience is a plus.

Responsibilities

• Identify sales and distribution opportunities across Kroger divisions using customer, category, and market insights. Develop recommendations and selling materials to support customer conversations and business growth.
• Set priorities and provide direction to broker partners supporting Kroger retail and divisional teams. Monitor performance, identify execution gaps, and improve accountability through scorecards and reporting.
• Analyze sales and customer performance, develop KPI reporting, identify trends and opportunities, and translate data into clear recommendations for the business.
• Build relationships with Kroger divisional stakeholders and work alongside Customer Account Managers to advance key initiatives and support customer needs.
• Monitor Kroger digital assortment, product content, availability, and competitive activity to identify opportunities to improve online performance.
• Partner with the Kroger team on annual planning, promotions, forecasting, trade investment, and other initiatives that support profitable growth.
• Manage TPM (Trade Promotion Management) systems and processes for the Kroger business, including tracking and analyzing monthly trade spend against budget, ensuring accurate reporting and budget alignment.
• Collaborate with Sales, Category Management, eCommerce, Marketing, Finance, Supply Chain, and other teams to align priorities and execute customer initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level