Customer Development Coordinator
About The Position
Foundation Building Materials (FBM) is seeking a detail-oriented and highly organized Customer Development Coordinator to support multiple regions across the business. This role is primarily administrative and operational, focused on supporting sales teams, coordinating customer-related processes, and ensuring accuracy across systems and documentation. The ideal candidate thrives in a fast-paced environment, excels at managing multiple priorities, and plays a key role behind the scenes to ensure a seamless customer and sales experience. This position does not carry individual sales quotas or assigned accounts but is critical in supporting overall business operations and customer satisfaction.
Requirements
- High school diploma or equivalent required
- 2+ years of experience in a customer service, administrative, or sales support role
- Experience working with CRM systems and Microsoft Office (Excel, Outlook, Word)
- Strong organizational skills with the ability to manage multiple tasks and priorities
- Excellent communication skills and ability to collaborate across teams
- Detail-oriented with a focus on accuracy and process consistency
- Ability to work in a fast-paced, team-oriented environment
Nice To Haves
- Associate or Bachelor’s degree preferred
- Experience in building materials, distribution, or related industry preferred
- Familiarity with order entry, quoting, or sales support processes preferred
Responsibilities
- Provide administrative support to sales teams across multiple regions, including quote entry, order processing, and documentation management
- Assist with preparing and processing customer quotes, ensuring accuracy and completeness
- Support order lifecycle activities, including entry, updates, and coordination with internal teams
- Maintain organized and accurate records of customer interactions and transactions
- Act as a central point of contact for internal teams to support customer-related inquiries and requests
- Coordinate with sales, operations, and logistics teams to ensure timely and accurate order fulfillment
- Assist in resolving customer issues by gathering information and facilitating communication across departments
- Support a seamless customer experience through timely follow-up and attention to detail
- Maintain and update CRM with accurate customer, order, and activity data
- Ensure data integrity across systems to support reporting and operational efficiency
- Generate reports and assist with tracking key metrics as needed
- Develop a working knowledge of FBM products, systems, and processes
- Support internal teams with product-related information and documentation as needed
- Participate in training to stay current on systems, tools, and processes
- Perform other duties as assigned to support customer development and corporate objectives
Benefits
- Medical, Dental and Vision plans with leading national providers
- Health Savings Account (HSA) / Flexible Spending Account (FSA)
- Company Provided Basic Life and Accident Death & Dismemberment (AD&D)
- Voluntary Life and Accidental Death & Dismemberment (AD&D)
- Critical illness, Hospital Indemnity, Accident Coverage
- Legal Insurance Plan
- Paid Time Off (PTO) & Paid Company Holidays
- 401(k) plan with generous company match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
