Customer Delivery Technical Leader
About The Position
We direct security projects and tackle technical problems to ensure our customers remain protected. We build technical resources, influence product features, and mentor engineers to foster a culture of excellence. We connect Cisco security tools to customer goals to deliver measurable results! We are the technical backbone that ensures our security portfolio performs reliably in every environment. We collaborate with engineering, product teams, and field staff to bridge the gap between development and deployment. We engage customers and partners to verify security plans, manage technology shifts, and solve infrastructure challenges. We work across boundaries to ensure that our security solutions are integrated, effective, and aligned with client needs.
Requirements
- Bachelor’s degree in a technical field (CS/EE preferred) or equivalent.
- 8+ years of experience in complex technical environments.
- Ability to apply critical thinking to ambiguous situations.
- Bilingual Fluency Canadian French + English
Nice To Haves
- Proficiency in Identity & Policy (Cisco ISE, Duo), Network Security (TrustSec, Secure Firewall), Threat Intelligence (Secure Network Analytics, Secure Endpoint), Cloud & Edge Security (Umbrella, SD-WAN), and clear technical communication.
Responsibilities
- Architect and Resolve: We build secure systems and resolve critical technical issues to maintain high availability and performance!
- Optimize and Update: We debug product issues, implement feature updates, and fine-tune configurations to meet specific business requirements.
- Share Knowledge: We draft technical documentation and conduct training sessions to share information and elevate the skills of the entire team.
- Deploy and Scale: We deploy Cisco security products, optimize their integration, and scale solutions to meet evolving threat landscapes.
- Mentor and Grow: We train peers, build technical skills within our group, and guide the professional development of our fellow engineers.
Benefits
- medical, dental and vision insurance
- a 401(k) plan with a Cisco matching contribution
- paid parental leave
- short and long-term disability coverage
- basic life insurance
- grants of Cisco restricted stock units
- 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
- 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees (Non-exempt)
- flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) (Exempt)
- 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
- Additional paid time away may be requested to deal with critical or emergency issues for family members
- Optional 10 paid days per full calendar year to volunteer
- annual bonuses subject to Cisco’s policies (for non-sales roles)
- performance-based incentive pay on top of their base salary (for sales plans)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
