Customer Experience Technical Leader

Cisco • Montreal, QC

3d • $119,000 - $241,800

About The Position

We lead technical innovation across technology domains. We handle complex initiatives at a global scale, designing and delivering tailored solutions that address customer needs using AI and automation. We ensure our work delivers measurable business value and drives long-term success! We partner with senior customer leaders to guide strategic engagements. We collaborate with cross-functional teams, including product management, sales, and engineering. We engage with internal and external stakeholders to build technology roadmaps and align our solutions with business goals.

Requirements

• Bachelor’s degree with 8+ years of experience, or Master’s degree with 6+ years of experience, or equivalent work experience.
• Expert-level certification (e.g., CCIE) is required.
• Bilingual Fluency Canadian French + English

Nice To Haves

• Data Center: Proficiency in Nexus, MDS, SAN, Fibre Channel, and VMware hypervisors.
• Enterprise Networking: Expertise in routing, switching, wireless, and security protocols.
• Automation: Advanced skills in programmability, orchestration, and DevOps frameworks.
• Security: Knowledge of firewalls, identity access control, and zero trust network access (ZTNA).
• Integration: Experience with cloud and hybrid networking, Cisco DNA Center, and observability frameworks.

Responsibilities

• Lead complex projects and define technical standards.
• Apply automation and AI to optimize project outcomes and improve efficiency.
• Design test environments and resolve critical technical escalations.
• Build technical skills across our team and mentor others to foster professional growth.
• Advocate for product enhancements based on customer feedback.
• Represent Cisco at industry events to share our expertise.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) plan with a Cisco matching contribution
• Paid parental leave
• Short and long-term disability coverage
• Basic life insurance
• 10 paid holidays per full calendar year
• 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday
• Paid year-end holiday shutdown
• 4 paid days off for personal wellness
• 16 days of paid vacation time per full calendar year (non-exempt)
• Flexible vacation time off program (exempt)
• 80 hours of sick time off provided on hire date and each January 1st thereafter
• Up to 80 hours of unused sick time carried forward
• Optional 10 paid days per full calendar year to volunteer
• Annual bonuses (for non-sales roles)
• Performance-based incentive pay (for sales roles)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior