Customer Data Specialist

Silco•Cincinnati, OH

3d•Onsite

About The Position

Silco Fire & Security is seeking a detail-oriented and proactive individual to join our team as a Data Entry & Customer Support Specialist. In this role, you will be responsible for maintaining accurate customer and service data across all branches, including billing information, site addresses, inspection details, and system updates. You will play a critical part in ensuring the integrity of our data systems while providing exceptional support to both internal teams and customers. The ideal candidate will bring strong administrative and customer service experience, excellent organizational skills, and the confidence to work independently in a fast-paced environment.

Requirements

2 years of customer service experience
2 years of general data entry/administrative experience
Highly detail oriented
Proactive, positive, and confident work ethic
Effective time management and organizational skills
Confidence to work independently

Responsibilities

In charge of data entry for all branches of the company, including but not limited to: Billing information, site addresses, details of inspections/service being performed for customers, invoices, related documentation, etc.
Apply sales credit to new inspections sold from our inspection sales team.
Continuously monitor submissions to ensure inquiries are resolved and accounts are built in a timely manner.
Act as the point of contact for updating existing billing/site/system information for customers.
Help verify/edit incorrect or missing data by communicating with customers via phone and email.
Directing customer inquiries via phone/email to the appropriate department as needed.
Review reports, correct information as needed.