SA Customer Master Data Specialist

Airgas • Tulsa, OK

2d • Onsite

About The Position

On behalf of the Strategic Accounts organization and its customers, the Customer Master Data (CMD) Specialist is responsible for the daily customer master maintenance of new and existing customer accounts, account partnership structures, and contract price maintenance within our enterprise system, SAP. Through a combination of applying standard operating procedures and leveraging relevant experience, the CMD Specialist ensures accuracy and completeness in all tasks, driving a successful and positive experience for both internal and external customers.

Requirements

• High school diploma or equivalent required
• Minimum 2 years of relevant work experience preferred.
• Proficient skills in navigating multiple software systems and modern digital tools, including SAP, Microsoft Excel, Google Workspace, and Gemini AI.
• Solid verbal and written communication skills to effectively interact across teams.
• Organizational and time-management skills.
• Exhibits sound judgment and strong problem-solving capabilities.
• Demonstrates exceptional attention to detail alongside solid retention of procedural knowledge.

Nice To Haves

• Associate’s or Bachelor’s degree preferred.

Responsibilities

• Prioritize daily work across multiple platforms (e.g., Salesforce, SharePoint, Google Groups, email) to manage time-sensitive customer requests, demonstrating rapid task-switching and agility amid shifting priorities.
• Validate data quality and request completeness by reviewing and verifying account details prior to entry, following up with internal and external stakeholders to ensure accurate outcomes.
• Research, analyze, and resolve customer data and pricing inconsistencies using available resources, seeking guidance from leadership when necessary.
• Self-audit all work consistently in accordance with applicable standard operating procedures (SOPs) and best practices.
• Collaborate with and support team members to ensure internal and external customer needs are met in a timely and accurate manner.
• Perform other duties as assigned.

Benefits

• Medical, Dental, Vision, Life, AD&D, and Disability Insurance
• Up to 14-week paid child birth benefits
• 401(k) Retirement Plan with company match
• Tuition Assistance
• Paid Holidays
• Vacation
• Sick time
• Benefits start after just 30 days of employment
• Employee Assistance Program (EAP)
• Pre-tax commuter transportation benefit
• Parental leave
• Floating holidays
• Jury duty and funeral/bereavement leave
• Discounted college tuition for eligible employees’ dependents
• Airgas Scholarship Program for dependent children

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED