Customer Data Onboarding & Communications Lead

PNC•Pittsburgh, PA

7d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Customer Data Onboarding & Communications Lead (Business Analysis Advisor Sr) within PNC's Data, Modeling & Analytics organization, you will be based in Pittsburgh, PA (or other location within the PNC Footprint). This role will lead two functions with high visibility and impact for PNC’s Customer Data Management suite of products.

Requirements

Experience performing systems analysis, gathering business and technical use cases, and translating stakeholder needs into clear requirements and actionable outcomes.
Experience developing communications for diverse stakeholder audiences, including technical teams, business partners, management, and executive stakeholders.
Technical acumen or demonstrated exposure to APIs, databases, data integration patterns, and related platform capabilities.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Analytical Thinking
Business Case Justification
Business Process Design
Consulting
Effectiveness Measurement
Information Capture
Problem Solving
Process Management
Project Management
Requirements Analysis
Software Product Business Knowledge
University / college degree, with 5+ years of industry-relevant experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Responsibilities

Serves as the primary liaison and business analyst between internal applications with a need to integrate with customer data products and our technology partner that designs, develops and implements our product suite solutions.
Manages the overall onboarding process ensuring efficient and successful integration with our product suite.
Functionally assigns and directs the tasks of other team members supporting the Onboarding process.
Provides broad and deep subject‑matter expertise to guide decision‑making, support cross‑functional partners, and ensure high‑quality execution.
Develops and delivers clear, timely onboarding status updates for peers, management, and executive stakeholders, including progress, risks, dependencies, and decisions needed.
Publishes monthly technical release communications that clearly summarize upcoming database, API, Kafka, and related platform changes, key dates, stakeholder impacts, and actions required for integrated applications.
Develops breaking change communications that translate technical changes and integration impacts into clear, actionable guidance for both technical and business stakeholders, enabling technical teams to identify required API or system updates and business partners to understand related interface, process, or customer experience impacts.
Writes informative narratives for high-impact enhancements, strategic improvements, and major wins, positioning the value to PNC, customers, business partners, and executive stakeholders.
Leads the research, discovery, collection and interpretation of business requirements.
Participates in the development and review of complex processes and procedures, workflow analytics and reporting.
Provides senior level consultation and communicates with clients and technology teams on business designs, complex problem solving and business analysis to reach project goals and objectives.
Consults and recommends the frameworks, methodologies and processes involved in business requirements traceability for business analysis teams.
Independently mentors, leads, and coaches more junior associates to affect knowledge transfer.
Oversees the development and maintenance of all applicable policy and procedure documentation.
Translates business needs, processes and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate strategic needs.
Communicates with senior level stakeholders and technology teams on more complex business requirements.
Leads multiple business analysis project management processes through planning, quality assurance and effectiveness assessment.
Provides strategic direction for the successful deployment of projects.
Drives the development, analysis and distribution of complex reporting.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service