Data Quality Specialist II, Customer Onboarding

Cencora•Remote, KY

11d

About The Position

The Data Quality Specialist II, Customer Onboarding will be responsible for data integrity, setup accuracy, and analysis throughout the onboarding lifecycle to enable a seamless customer experience. You will play a key role in supporting onboarding activities by auditing and validating customer master data, creating Master Load Templates (MLTs) from customer-provided documentation, establishing appropriate credit parameters, and finalizing account setups so customers can successfully place orders. Working closely with other Data Quality Specialists and cross-functional partners, you will help drive efficient onboarding execution and ensure compliance with data quality standards. This role is ideal for someone who thrives in a detail-driven environment and is passionate about maintaining high standards of data accuracy within customer master data management and onboarding workflows.

Requirements

College degree or equivalent work experience.
Previous experience in customer onboarding or account setup processes.
Knowledge of customer master data fields and workflows.
Familiarity with regulated industries such as healthcare, pharmaceuticals, or logistics is a plus.
3–4 years of experience in a data quality, data management, or customer onboarding role.
Hands-on experience with SAP customer master data is highly preferred.
Strong proficiency in SAP, particularly in customer master data fields and account setup workflows.
Exceptional attention to detail with strong auditing, validation, and data management skills.
Proficient in analyzing and interpreting documentation to extract relevant data elements and ensure accuracy in data entry.
Strong analytical and problem-solving skills to identify and resolve data discrepancies effectively.
Excellent verbal and written communication skills to collaborate with teams and interact with stakeholders.
Strong organizational and time-management skills to handle multiple tasks and meet deadlines.
Familiarity with document collection workflows and credit assessment processes.
Proficiency in Microsoft Office Suite, particularly Excel, for data analysis and reporting.
Self-motivated with a commitment to maintaining high data quality standards.
Collaborative and team-oriented, with the ability to work effectively across departments.
Adaptable to a fast-paced environment and changing priorities.

Nice To Haves

Familiarity with regulated industries such as healthcare, pharmaceuticals, or logistics is a plus.

Responsibilities

Audit and validate all SAP customer master fields for onboarding records to ensure accuracy, consistency, and compliance with organizational standards.
Lead the analysis of customer-submitted documents to extract and interpret essential data elements, determining setup parameters that align with customer needs.
Conduct meticulous quality checks to safeguard data integrity, identifying, troubleshooting, and resolving discrepancies or errors to ensure all data is complete and reliable.
Identify and correct discrepancies in customer master data, ensuring high-quality standards for data accuracy and integrity.
Partner closely with cross functional teams, sales and Customer Engagement Managers to clarify data requirements and resolve any issues related to data input.
Organize and maintain comprehensive records in accordance with company policies, ensuring data is structured and readily accessible for future analysis.
Utilize advanced SAP skills to input, validate, and maintain customer master data and support onboarding processes.
Create Master Load Templates (MLTs) based on customer input gathered through document collection processes, ensuring alignment with operational and regulatory requirements.
Review and analyze customer documentation to determine load parameters.
Assess and determines credit parameters for new accounts under a specified threshold, ensuring adherence to company policies and procedures.
Review, analyze, and update credit parameters based on existing accounts.
Finalize the setup of customer accounts in SAP, ensuring all required data fields are completed and accurate to permit ordering.
Complete specific data entry assignments tied to onboarding workflows while adhering to priority and quality standards.
Identify and escalate data discrepancies or incomplete information to Data Quality Specialists for resolution, ensuring timely corrections.
Perform updates to customer master records as needed, ensuring compliance with organizational standards.