Customer Coordinator

Wright Tree Service•Shaver Lake, CA

1d•$53•Onsite

About The Position

The Customer Coordinator helps plan and support vegetation maintenance work by communicating with customers, scheduling crews, obtaining needed permissions, and keeping accurate records to ensure the job is done safely and on time.

Requirements

Demonstrates strong leadership skills and the ability to remain effective in high-pressure situations while managing multiple tasks
Possesses basic knowledge of tree species, growth habits, and proper arboricultural techniques for trimming, pruning, maintaining, and removing trees near energized conductors
Understands and applies the American National Standards for Tree Care Operations (ANSI Z133.1-2000)
Has a basic understanding of electrical circuits and the ability to read and interpret circuit maps
Ability to communicate professionally, both verbally and in writing, with the general public, customers, and coworkers
Successfully completes an approved customer relations course and understands all applicable work methods for the position
Must be able to wear necessary personal protective equipment (PPE) as required
Available to work long hours and overtime during emergencies (including holidays, weekends, and storm response), and subject to call-out work
Able to write, read, and comprehend written and verbal job instructions/information
Ability to communicate with others and represent Wright Tree Service in a professional manner
High School diploma or equivalent preferred, but not required
Minimum of 4 years’ experience working on tree trimming or clearing crews and/or has successfully completed applicable performance reviews
Must be able to achieve ISA certification within 90 days of employment
Valid driver’s license and ability to pass a pre-employment drug test
Has a valid medical card to drive company vehicles 10,001 lbs GVWR or GVW and greater
Possess valid First-Aid and CPR cards
Ability to enter and exit vehicles and equipment numerous times per day
Effective bending, reaching, standing, walking, climbing, lifting, carrying, grasping, talking, hearing, and repetitive motions.
Occasionally reach upward and downward
Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 50 pounds of force constantly to move objects
Possesses the ability to lift, move, and maneuver up to 50 pounds on an infrequent basis and up to 30 pounds on a frequent basis
Must be able to have visual acuity to determine the accuracy, neatness, and thoroughness of work assigned or make general observations of the community; close visual acuity, such as reading a computer screen, reading printed material, inspection of small defects, and using measurement devices
Must be able to withstand exposure to all kinds of weather while completing work tasks such as rain, heat, sun, cold, snow
Routine exposure to indoor and outdoor working conditions
Routine exposure to weather, climate and temperature, such as rain, heat, sun, cold, snow
Routine exposure to nature, such as irritating plants, biting or stinging insects, dust, etc; position works outdoor on rugged terrain
Routine exposure to noise, vibration, working hazards such as proximity to moving parts, mechanical equipment, moving vehicles, gasoline powered equipment, electrical current, heights, exposure to heat, exposure to chemicals, work in close quarters, narrow aisles or passageways, communicable diseases, bloodborne pathogens, cleaning chemicals, dust, odors, and a variety of pests

Nice To Haves

Ability to obtain and maintain a valid driver’s or commercial driver’s license (dependent upon Division and utility/contract requirements) and DOT medical card in accordance with FMCSA regulations
Drive a vehicle with an attached chipper or other trailing unit to, from or within the work area
Maintain herbicide application certification or equivalent as required by Wright Tree Service and local, state, and federal law

Responsibilities

Coordinates and assigns appropriate work locations for crew personnel
Schedules appointments and obtains verbal or written permission/notification from customers regarding vegetation maintenance; secures permits when necessary
Arranges access with customers or property owners and advises of any service interruptions; explains work to be done and sets timelines
Maintains accurate records and reports related to permission/notification from customer/homeowner to supervisor and crew personnel in appropriate tracking systems
Plans and lays out work for crew members, considering factors such as equipment access, estimated completion time, clean-up, available tools, weather conditions and special instructions by customers/homeowners
Understands and follows all applicable work methods pertaining to line clearance work
Inspects rights-of-way to assess vegetation conditions and determine required maintenance
Responds to questions and concerns regarding work specifications and requirements
Inspects work completed by crew/contractors for compliance and utility specifications
Assists in the coordination of crew/contractors during storm restoration operations
Provides support on special projects as assigned by the utility
May work on rough terrain as required by job responsibilities
Enforces on-the-job safety practices
Drives and operates vehicles and equipment as assigned
Performs other related duties as required or assigned