Customer Care Coordinator

Foremost Farms USA•Middleton, WI

6h•Hybrid

About The Position

This position manages the daily operations with the customers of Foremost Farms on the cheese, butter, and ingredients product lines. This role is responsible for ensuring customer needs are addressed cross-functionally within the organization including various teams such as Commercial, Planning, Supply Chain, R&D. The role is the daily contact and interaction point for our customers and champion of the Foremost Farms mission to be a market-led and customer-centric organization.

Requirements

Associate Degree or some college coursework required
3-5 years of customer service experience
Strong attention to detail, ability to work on multiple tasks simultaneously, critical thinking and problem-solving skills, team collaboration and service mindset

Nice To Haves

Bachelor’s degree and customer service experience in a manufacturing environment
Facilitate trusting relationships through effective communication, follow through on commitments, resolving conflicts and recognizing the good work of others.
Demonstrate growth-oriented qualities by asking questions, being curious open-minded, agile, learning from failures and inspiring the same in others.
Demonstrate agility and resilience with open mind, flexibility, and support of others in difficult situations.
Demonstrate self-awareness of strengths and weaknesses and seeking feedback to improve.
Take ownership to move self (and team, if applicable) forward with positive approach intended to exceed expectations and inspire same in others.

Responsibilities

Ensure information flows in timely and accurate manner between internal and external customers
Receive, enter, and confirm orders back to customers accurately and timely
Ensuring accurate pricing on customer orders, and working with Pricing Analyst and Finance to ensure all deductions and credits are processed quickly to maintain cash flow targets
Ensuring all quality complaints are entered when received and quick, clear, and accurate resolution is communicated to the customer
Building relationships at all levels of the organization, internally and externally, to ensure collaboration, trust, and transparency especially in difficult situations
Following up internally and communicating to customers on production and inventory status
Resolving issues that may arise with delayed shipments, order fill rate, etc.
Partner with key cross-functional partners to help them understand our customers’ needs and provided information, documentation, etc. in a timely manner
Working actively with customers on new products, process, and other areas to help ensure volume growth
Understanding inventory levels and current customers’ demands to provide accurate forecasts back to the organization for our Sales, Inventory and Operational Planning analytics
Regular proactive conversations with customers to understand their business model to help us serve them better
Maintain data integrity and accurate master data
Shared responsibility to ensure data accuracy within our CRM Platform (Salesforce), in partnership with Sales Account Managers.
Maintaining customer documentation and SOPs in accordance with record retention policies
Confirmation of accurate pricing and review of invoices before going to customers
Maintain visibility for customers and ensure coverage as urgent issues arise
Other related duties as assigned.