Customer Care Coordinator

New Mexico Piñon Coffee•Albuquerque, NM

20h•Onsite

About The Position

The Customer Sales Coordinator acts as the face and voice of New Mexico Pinon Coffee to our B2C customers and is responsible for both the first and last impression we give our guests. The Customer Sales Coordinator is the primary point of contact for customers with questions or concerns, from across all channels including the Roastery shop, incoming calls and emails, and social media platforms. The Customer Sales Coordinator accomplishes this under the direction of the Director of Business Development.

Requirements

Ability to cooperate with others and work harmoniously to get the job done.
Regular attendance and dependability are an essential function of this position.
Proficient use of technology, including office software [Word, Excel] and Point of Sale systems.
A willingness to learn new skills and adaptability to changing circumstances.
Strong social skills and the ability to stay calm and enjoy working in a fast-paced environment.
Proven ability to be self-motivated and work productively without direct supervision.
Ability to communicate fluently and effectively in spoken and written English.

Nice To Haves

Experience in specialty coffee and / or customer service is a plus.

Responsibilities

Conducting all sales and customer service in the Roastery Shop.
Acting as a brand ambassador by actively demonstrating our Brand Promise with every customer.
Ensuring that all customers receive efficient, friendly, superior service with a “customer first” mentality.
Presenting products to customers in a way that represents quality, honesty, and enthusiasm.
Acting as primary monitor for companywide feedback and working with Director of Business Development to resolve any issues if needed.
Acting as primary support for the Sales & Marketing Team on projects and tasks.
Ensuring that all inbound calls and messages are routed to the correct person or department.
Assisting both retail and wholesale customers with orders placed by phone or email.
Providing customer-focused service and protecting the brand by quickly resolving concerns and complaints.
Being the primary Roastery Shop attendant for stocking, FIFO, inventory management, ordering and cleanliness.
Ensuring all cash management, opening & closing, and return procedures are followed.
Performing other duties as requested, directed, or assigned.