Customer Contact Representative Senior

International Motors, LLC•Lisle, IL

2d•Hybrid

About The Position

International Motors has a great opportunity for a Customer Contact Representative Senior. This position is located at our corporate headquarters in Lisle, IL. and will be a hybrid position with 4 days in office. International Financial Corporation provides financing of new and used truck, bus, tractor for International’s truck dealers, IC Bus dealers, and customers who purchase Navistar products. The Customer Contact Representative Senior will provide accurate timely customer service, in compliance with company policies and procedures, to customers, dealers and field personnel.

Requirements

Bachelor's degree and at least 1 year of customer service experience OR Master's degree and no experience OR At least 3 years of customer service experience
Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States.
We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Nice To Haves

At least 2 years of Customer Service experience.
Bilingual in Spanish preferred
Working knowledge of Microsoft Excel, Word, PowerPoint
Oracle Lease Management or SAP experience a plus
Working knowledge of other financial service department processes (i.e., Titles, Notes, Portfolio Mgmt.)
Strong oral and written communication skills
Ability to multi-task and prioritize
Effective decision-making and problem-solving
Confident self-starter that drives for results under minimal supervision
Positive Attitude, Ethics and Values that align with the high-performance culture of International
Ability to react quickly, make effective decisions and functions well under pressure

Responsibilities

Analyze and solve complex situations including customer accounts, bank reporting, and dealer transactions.
Interpersonal skills and financial service knowledge and expertise are critical to responding to daily customer-centric activities
Facilitate requests for titling, notes, and portfolio management as handled in a financial service center setting.
Assist with managing insurance portfolio by contacting customers and insurance companies
Applies previous experience to solve difficult assignments
Review and approve work to ensure accurate processing
Be a resource for questions and resolution of issues
Participate in Special projects as needed