Customer Consultant - Inbound
Career finder•Waukesha, WI
•$25 - $32•Onsite
About The Position
We Energies, a subsidiary of WEC Energy Group, is seeking Inbound Customer Consultant's (Part-Time) in our Pewaukee WI location easily accessible via I-94. We focus on first contact resolution to ensure customer satisfaction, as our #1 goal. This position has a direct impact on the energy that people in our communities use every day.
Requirements
- Multitasking simulation that places the candidate in a realistic environment and directly measures the candidate’s ability to switch among job-related tasks, while maintaining the quality and accuracy critical in customer service positions.
- Competencies include: Building Customer Loyalty, Applied Learning, Decision Making, Adaptability, Engagement Readiness, Work Standards, and Communication Skills.
- Must be legally authorized to work in the United States.
- Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Nice To Haves
- One year customer contact or call center experience preferred
- Computer experience is preferred
Responsibilities
- Receiving all incoming gas, electric, and steam contacts from customers
- Responding to questions, inquiries, requests, bill inquiries, and establishing payment arrangements
- Processing on and off orders, reconnections, trouble calls, and gas emergency calls
- Cross-selling services, handling high bill complaints, or redirecting the customer to appropriate company personnel if necessary
- Perform special assignments as needed
Benefits
- Competitive salary
- Opportunity to work additional hours
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
