Customer Connection Coordinator

Gerald Auto Group • Naperville, IL

7d • Onsite

About The Position

The Gerald Auto Group is seeking motivated, professional, and dependable individuals to join our team as Customer Connection Coordinators in Naperville, IL. This role serves as the first point of contact for customers calling our family of 15 dealerships throughout Chicagoland. As a Customer Connection Coordinator, you will manage a high volume of inbound calls, quickly identify customer needs, and efficiently connect callers with the appropriate dealership department or team member. This is a fast-paced position that requires strong communication skills, exceptional organization, attention to detail, and the ability to remain calm and professional while handling a large volume of customer interactions throughout the day. If you thrive in a structured, performance-driven environment and take pride in providing outstanding customer service, we encourage you to apply.

Requirements

• Strong verbal communication skills with a confident and professional phone presence.
• Excellent organizational and multitasking abilities.
• High attention to detail and accuracy.
• Comfortable using technology, computer systems, and multiple software applications.
• Ability to remain composed and productive in a fast-paced, high-volume environment.
• Strong problem-solving skills and sound judgment.
• Self-motivated with a strong work ethic and positive attitude.
• Reliable attendance and punctuality are essential.
• Must be able to pass a background check and drug screening.
• Professional demeanor and reliable attendance are required.
• High school diploma or equivalent required.

Nice To Haves

• Previous customer service, call center, receptionist, administrative, or automotive experience is preferred but not required.
• Enjoy helping customers and solving problems.
• Stay organized even when handling multiple tasks at once.
• Can remain calm under pressure and during busy periods.
• Take ownership of their work and hold themselves accountable.
• Are dependable, reliable, and committed to delivering excellent service every day.
• Want to be part of a growing organization that rewards hard work and performance.

Responsibilities

• Professionally answer and manage a high volume of inbound calls for 15 dealership locations.
• Determine customer needs quickly and accurately route calls to the appropriate department or personnel.
• Provide exceptional customer service and create a positive first impression for every caller.
• Navigate multiple software systems, phone platforms, and dealership resources simultaneously.
• Maintain accurate records and notes when required.
• Assist customers with general dealership inquiries and direct them to the appropriate resources.
• Communicate effectively with team members and dealership departments across multiple locations.
• Maintain professionalism, efficiency, and accuracy during peak call volume periods.
• Consistently meet established performance expectations and quality standards.

Benefits

• medical insurance, with HSA options that include employer contribution to your HSA
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Maternity Leave
• PTO after 90 days of employment
• Vacation up to three weeks depending upon years of service
• 401k retirement account with annual lucrative employer match
• Ancillary supplemental products available

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED