Customer Concierge ( Full - Time ) - West Little Rock, AR
About The Position
Splash Car Wash is hiring a full-time Customer Concierge at its Little Rock Chenal Wash location in Little Rock, Arkansas. The Customer Concierge helps create welcoming, seamless, and enjoyable guest experiences by building relationships, explaining services and Unlimited Memberships, recommending options based on guest needs, handling transactions and account inquiries, and resolving concerns. The role also supports team operations and helps keep the lobby clean and welcoming. Training is provided, and the position offers opportunities for continued development and career advancement.
Requirements
- Strong communication and interpersonal skills.
- Positive attitude and a passion for helping others.
- Ability to build relationships and understand customer needs.
- Comfort learning technology and processing transactions.
- Strong attention to detail and problem-solving skills.
- Reliable, responsible, and dependable.
- Strong work ethic and ability to work as part of a team.
- Ability to thrive in a fast-paced environment.
- Flexible availability, including weekends and holidays, as needed.
- Must be at least 16 years of age.
- Splash may require references and background checks as part of the hiring process.
Nice To Haves
- Customer service or guest-facing experience is preferred.
- Interest in sales and recommending services to customers.
Responsibilities
- Welcome guests and create a positive first impression.
- Build relationships through friendly, personalized customer service.
- Educate guests about services and Unlimited Membership benefits.
- Recommend services and membership options based on guest needs.
- Process transactions and assist with customer account inquiries.
- Resolve guest concerns and provide effective solutions.
- Maintain a clean, welcoming lobby and support team operations.
Benefits
- Competitive pay of $14.00 to $19.00 per hour.
- Commission on membership sales.
- Free car washes and oil changes.
- Exclusive company gear.
- Comprehensive health, dental, and vision coverage.
- Supplemental insurance options.
- 401(k) retirement plan with a 5% company match.
- Paid time off program.
- Continuous training and development opportunities.
- Pathways for career advancement and leadership growth.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
