Customer Concierge Associate I

TreviPay • Overland Park, KS

1d • Onsite

About The Position

The Customer Concierge Associate I provides foundational customer and operational support for Premier programs. This role focuses on learning TreviPay products, processes, and service standards while delivering consistent, high-quality support experiences.

Requirements

• 1–3 years of experience in Customer Support, Operations, or a related role.
• Strong customer service mindset and communication skills.
• Willingness to learn financial and operational concepts.
• Basic problem-solving and analytical abilities.
• Ability to follow processes and work effectively within a team.

Nice To Haves

• Bachelor's Degree preferred or equivalent relevant experience

Responsibilities

• Respond to inbound customer emails and calls with professionalism, empathy, and accuracy.
• Support basic customer inquiries related to invoices, payments, account status, and disputes using documented procedures.
• Escalate complex or high-impact issues to senior team members with clear documentation and context.
• Ensure all customer interactions are accurately logged and documented.
• Assist in researching customer issues and gathering required information to support resolution.
• Learn First Contact Resolution (FCR) principles and support resolution efforts led by senior specialists.
• Follow established service standards to deliver a consistent and positive customer experience.
• Complete assigned operational tasks related to receivables, disputes, and payment processing.
• Review basic reports or dashboards to understand account activity and trends.
• Maintain attention to detail to ensure data accuracy and compliance.

Benefits

• Competitive salary
• Paid parental leave
• Generous paid time off
• Medical, dental, vision, FSA, Life/AD&D, long and short term disability
• 401K matching
• Employee referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree