Concierge Associate

Christian Health Care Center•Wyckoff, NJ

6d•Onsite

About The Position

Christian Health is seeking a full-time Concierge Associate to join the Administration department. This role works in conjunction with the Lead Concierge to ensure high resident/family satisfaction in Heritage Manor East, Heritage Manor West post-acute care unit, and Southgate. The Concierge Associate demonstrates an understanding of and embraces the mission statement of Christian Health. Christian Health has been providing quality care and services for over a century and has been recognized as one of NJBIZ’s 2026 Best Places to Work in New Jersey. They offer a supportive, mission-driven environment across their twelve campuses, eleven communities, six service offerings, and hospital, fostering a compassionate and collaborative culture for continuous improvement and career growth.

Requirements

Demonstrates compliance with the CH ASPIRE Standards of Performance.
3-5 years customer service experience in healthcare working with the adult population.
Must be able to use the following computer applications: Microsoft Office Products and the Internet.

Nice To Haves

Bachelors’ degree preferred.

Responsibilities

Assists with preparation of associated paperwork for new PACU/West admissions.
Acts as a liaison between residents/family members of the Heritage Manor's healthcare team.
Assists with beauty parlor scheduling and transport as needed.
Provides general assistance on unit(s).
Follows up with concerns, as appropriate, and ensures inquiries have been resolved.
Performs administrative and clerical duties.
Keeps organized records.
Assists to ensure room readiness for incoming admissions/transfers.
Submits IS and Plant Operations work orders to address identified IS and environmental needs.
Assists with safety rounds on assigned unit(s).
May participate in resident care plan meetings as needed.
Greets and escorts new admissions to their room.
Orients admissions to Christian Health and gives necessary paperwork.
Communicates new and/or updated information with family members.
All other duties as assigned.