Concierge Associate

Christian Health Care Center•Wyckoff, NJ

6d•$22 - $23•Onsite

About The Position

Concierge Associate works in conjunction with the Lead Concierge to assure high resident/family satisfaction results in Heritage Manor East, Heritage Manor West post-acute care unit, and Southgate. Demonstrates an understanding of, and embraces, the mission statement of Christian Health. Assists with preparation of associated paperwork for new PACU/West admissions. Acts as a liaison between residents/family members of the Heritage Manor's healthcare team. Assists with beauty parlor scheduling and transport as needed. Provides general assistance on unit(s). Following up with concerns, as appropriate, and ensuring inquiries have been resolved. Performs administrative and clerical duties. Keeps organized records. Assists to ensure room readiness for incoming admissions/transfers. Submits IS and Plant Operations work orders to address identified IS and environmental needs. Assists with safety rounds on assigned unit(s). May participate in resident care plan meetings as needed. Greets and escorts new admissions to their room. Orients admissions to Christian Health and gives necessary paperwork. Communicates new and/or updated information with family members. All other duties as assigned.

Requirements

Demonstrates compliance with the CH ASPIRE Standards of Performance.
3-5 years customer service experience in healthcare working with the adult population.
Must be able to use the following computer applications: Microsoft Office Products and the Internet.

Nice To Haves

Bachelors’ degree preferred.

Responsibilities

Assists with preparation of associated paperwork for new PACU/West admissions.
Acts as a liaison between residents/family members of the Heritage Manor's healthcare team.
Assists with beauty parlor scheduling and transport as needed.
Provides general assistance on unit(s).
Following up with concerns, as appropriate, and ensuring inquiries have been resolved.
Performs administrative and clerical duties.
Keeps organized records.
Assists to ensure room readiness for incoming admissions/transfers.
Submits IS and Plant Operations work orders to address identified IS and environmental needs.
Assists with safety rounds on assigned unit(s).
May participate in resident care plan meetings as needed.
Greets and escorts new admissions to their room. Orients admissions to Christian Health and gives necessary paperwork.
Communicates new and/or updated information with family members.
All other duties as assigned.