Sr. Concierge Associate

RR Donnelley•Washington, DC

11d•$19 - $26•Onsite

About The Position

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey. This role involves welcoming guests in the office lobby as the main point of contact, ensuring a seamless and personal guest journey, and escorting guests to their meeting rooms. The Concierge Associate will understand customer needs, provide 5-star professional service, attend to guest wishes, and make recommendations for nearby venues. Responsibilities include arranging events, excursions, and transportation, answering phones, managing messages, handling calls professionally, assisting the hospitality department with room setup, managing external catering, booking meeting rooms using EMS, OfficeSpace, and MS Outlook, monitoring the reception inbox, booking transport for employees and clients, managing the Visiting Attorney office, and liaising with other departments to ensure efficient communication and guest service. Occasional support for client functions extending into the evening may be required, always acting according to the client's standards. The role also includes assisting in the daily production of clients' visiting attorney emails.

Requirements

5-7 years previous experience working in a Concierge/Host role for a blue-chip company within a high-end Hotel, Country Club, Restaurant, Retail or applicable Commercial environment.
Outstanding guest services skills, sophisticated verbal & written communication skills
Good time management skills
Have great interpersonal skills and an outgoing personality.
Must possess a professional presentation and presence
Have an excellent command of the English language, both in verbal and written communication.
Be highly organized and have an eye for detail.
Be able to work well under pressure and have the ability to act pro-actively and intuitively.
Ability to prioritize, work under pressure, plan ahead and anticipate problems
Excellent communication skills both written and verbally
To act with integrity at all times and embrace the company philosophy.
Relationship management and communication: ability to create and maintain strong relationships and channels of communication with key interfaces and the business
Administrative skills: ability to multitask, prioritize workload and provide administrative support.
Customer focus: passion and ability to understand the needs of the client and provide customer service and superior client service.

Responsibilities

Welcoming guests in the office lobby as the main point of contact for any visitor/guest or employee for the organization
Ensuring a seamless and personal guest journey
Escorting guests to their booked meeting room within the building, informing the host of the guest’s arrival
Understand customer’s needs and provide them with 5 Star professional service.
Attending to guest's wishes and requirements.
Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
Arrange events, excursions, transportation etc. upon request from guests
Answer the phone and make reservations, take and distribute messages or mail and redirect calls
Handling external and internal calls in a professional manner
Assisting hospitality department setting up rooms with beverages and food
Manage any external catering requirements from third party vendors
Booking of meeting rooms using EMS, OfficeSpace and MS Outlook accurately and ensuring that all AV, room layout and food and beverage requirements are noted
Continually monitor reception inbox ensuring e-mails are responded to in a timely manner
Booking of transport for employees and clients
Managing Visiting Attorney office, room bookings and visitor pass management
Liaising with other departments to ensure efficient communication and guest service, and creating a 'one team' approach to delighting your guests
Occasional requirement to support client functions that run into the evening
Always acting according to the client’s standards
Assist in the daily production of clients visiting attorney email.