Customer Communications Representative

Main Care Energy•Albany, NY

17h•Onsite

About The Position

A leader in the energy industry since 1930, Main-Care Energy is proud to be 100 percent employee owned. We are one of the oldest employee-owned companies in New York State, and we’re looking to expand our team with the right candidates. We have an immediate opening for a Customer Communications Support Specialist located at the Chatham office. Our Customer Communications/Support Representatives understand the importance of teamwork and possess a “customer first” attitude. The right candidate also has excellent communication skills, the ability to multi-task and problem-solve, and can successfully work independently.

Requirements

A “customer first” attitude
Excellent communications skills & time management
Ability to multi-task & work independently
Problem-solving skills
Computer skills including Microsoft Word and Excel
Customer Service Experience 3 years minimum
Microsoft Word and Excel

Nice To Haves

Experience in electronic customer communications via email and online help is a plus.

Responsibilities

Dispatch support for Service Technicians and Fuel Drivers
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Administrative tasks as assigned.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Maintain knowledge of our products & services so that you can successfully assist customers.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Ensure customer satisfaction and provide professional customer support.
Miscellaneous tasks to support the company’s daily operations.
Holiday coverage (rotation shared by all representatives)