Customer Communications & Dispatch Support Representative
About The Position
Main-Care Energy, a leader in the energy industry since 1930 and a 100 percent employee-owned company, is seeking an OVERNIGHT Customer Communications & Dispatch Support Representative for its Albany office. This role requires a "customer first" attitude, excellent communication and multi-tasking skills, and the ability to work independently. The representative will be responsible for responding to customer inquiries, communicating through various channels, resolving complaints, providing dispatch support for technicians and drivers, and performing administrative tasks. Maintaining a positive and professional demeanor, keeping up-to-date with product knowledge, processing orders, and maintaining customer interaction records are key aspects of this position. The role also involves holiday coverage on a rotational basis.
Requirements
- A “customer first” attitude
- 3+ years Customer Service Experience
- Excellent communications skills & time management
- Ability to multi-task & work independently
- Problem-solving skills
- Computer skills including Microsoft Word and Excel
- Customer Service Experience 3 years minimum
- Microsoft Word and Excel
Nice To Haves
- Call Center and experience in electronic customer communications a plus
Responsibilities
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Dispatch support for Service Technicians and Fuel Drivers
- Administrative tasks as assigned
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Maintain knowledge of our products & services so that you can successfully assist customers.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Ensure customer satisfaction and provide professional customer support.
- Miscellaneous tasks to support the company daily operations
- Holiday coverage (rotation shared by all representatives)
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
