Customer Communications Manager - Benefits Division – Remote

Symetra • Bellevue, WA

37d • $106,400 - $177,300 • Remote

About The Position

Symetra has an exciting new opportunity to join our Benefits Division as a Customer Communications Manager. The person in this role will own the strategy, development, and delivery of customer communications that inform, engage, and build trust with our customers. In this role, you will lead customer communications for the Benefits Division. You will partner closely with teams across the organization including, marketing, product, sales, account management, operations, compliance, and legal to deliver clear and accurate messaging that enhances the customer experience. You will play a key role in translating complex business updates, operational changes, and regulatory requirements into communications that are easy for customers to understand and act on.

Requirements

• 8+ years of experience developing and delivering customer, plan member, or client communications required.
• Exceptional writing, editing, and proofreading skills, with the ability to translate complex information into clear, customer-friendly messaging.
• Strong project management and organizational skills, including the ability to manage multiple communication initiatives simultaneously.
• Proven ability to build relationships and collaborate effectively with cross-functional teams and stakeholders at all levels.
• Experience supporting communications in a regulated industry, such as insurance, financial services, healthcare, or a similar environment.
• Knowledge of Group Benefits, Supplemental Health Benefits, and/or Stop Loss insurance products.
• Experience with Salesforce CRM, email marketing platforms, customer communication platforms, or marketing automation tools.
• Familiarity with accessibility standards and best practices for customer communications.
• High school diploma or equivalent required.
• Ability to travel occasionally to support business needs.
• Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

Nice To Haves

• Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
• Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
• Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.

Responsibilities

• Develop and implement communication strategies, processes, and workflows for Benefits customers.
• Partner with leaders and key stakeholders to prioritize communication needs and align on timelines and deliverables.
• Ensure customers receive consistent, clear, and timely information across communication channels.
• Create, edit, and distribute customer-facing communications, including operational updates, service announcements, and regulatory notifications.
• Manage communication logistics, including audience segmentation, distribution methods, and delivery platforms.
• Support urgent communication needs related to business, operational, or customer-impacting events.
• Monitor project timelines and coordinate communication from initiation through distribution.
• Provide reporting and insights on communication initiatives and outcomes.
• Coordinate review and approval processes with compliance, legal, privacy, brand, and other internal partners.
• Ensure communications meet regulatory requirements, company standards, and accessibility guidelines.

Benefits

• Flexible full-time or hybrid telecommuting arrangements
• 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Company matching for community contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED