Customer Commission Specialist

Compass • Raleigh, NC

5d • Hybrid

About The Position

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
Note: This is a hybrid position (in-office 1 day every other week)
As a Commission Specialist, you will be an integral member of our dynamic and growing Charlotte OR Raleigh Financial Services team. You will assume responsibility for reconciling and processing commissions for sales and rental real estate closings. You will ensure accuracy and timely completion of all commission processing. You will play a critical role in the company's day-to-day operations, interacting daily with agents and the Finance and Accounting teams.

Requirements

• BA or BS degree
• Real estate license
• 2+ years of experience in an accounting or payroll function; commissions or sales environment preferred
• Strong teamwork skills and ability to meet deadlines in a fast-paced environment
• Excellent written and verbal communication skills
• Strong quantitative skills
• Proficient in Excel
• Impeccable attention to detail and solid customer service instincts
• Be comfortable with new system rollouts

Nice To Haves

• Prior experience in real estate

Responsibilities

• Issue commission payments to agents, while tracking referral payments and agent deductions
• Process closed transactions using a real estate transaction system
• Collaborate with the Product & Engineering Team to help us build a better real estate transaction system
• Ensure all commission calculations are correct and compliant with policy
• Partner with the Accounting team to research and respond to commission inquiries impacting the monthly financial statement close
• Request stop payment on agent commission checks and process any corrections and adjustments
• Provide support to agents in response to inquiries regarding commission payouts, deductions, and commission calculations
• Be prompt in answering correspondence from the agents and sales managers
• Process changes to agent commission splits and generate ad hoc agent financial reporting
• Navigate company systems to validate accuracy of commission calculations and records

Benefits

• Participation in our incentive programs (which may include eligible cash, equity, or commissions)
• Paid vacation, holidays, sick time, parental leave, and recharge leave
• Medical, tele-health, dental and vision benefits
• 401(k) plan
• Flexible spending accounts (FSAs)
• Commuter program
• Life and disability insurance
• Maven (a support system for new parents)
• Carrot (fertility benefits)
• UrbanSitter (caregiver referral network)
• Employee Assistance Program
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level