Customer/Client Care Manager ($25+ DOE)
About The Position
BrightStar Care of Anchorage is seeking a full-time Customer Care Manager for their Eagle River office. This role is central to daily operations, involving close collaboration with caregivers, clients, families, and the clinical team to manage care scheduling, facilitate communication, and ensure exceptional client service. The position offers variety, with tasks ranging from coordinating schedules to client onboarding, caregiver support, and documentation updates. The ideal candidate is a team player who takes pride in their work and seeks a stable, long-term career opportunity with growth potential.
Requirements
- High school diploma or GED required
- Strong computer skills, including Outlook, Word, and Excel
- Excellent communication and customer service skills
- Ability to manage multiple priorities in a busy office
- CPR certification (or ability to obtain)
- Valid driver's license and reliable transportation
Nice To Haves
- Two or more years of experience in healthcare, staffing, scheduling, customer service, office administration, or a related field preferred
- Home care, healthcare, or medical office experience is strongly preferred
- Enjoy staying organized and keeping things on track
- Like helping people and being part of a team
- Communicate well and build positive relationships
- Are comfortable juggling several tasks throughout the day
- Stay calm and flexible when priorities change
- Notice the little details
- Enjoy learning new technology and systems
- Take pride in following through on your commitments
- Are looking for a stable, full-time position where you can build a long-term career
Responsibilities
- Coordinate caregiver schedules to ensure clients receive the care they need
- Build positive working relationships with clients, families, and caregivers
- Serve as one of the primary points of contact for client communication and customer service
- Assist with new client intake, onboarding, and service coordination
- Work closely with our Director of Nursing and office team
- Help coordinate schedule changes and staffing needs throughout the day
- Follow up with clients and caregivers to support quality care and customer satisfaction
- Maintain accurate documentation and office records
- Support a positive, collaborative office environment
Benefits
- Competitive pay based on experience
- Medical benefits for full-time employees
- PTO after 90 days
- Weekly pay with direct deposit
- Paid training and continuing education
- Supportive leadership and RN oversight
- Employee referral bonus
- Opportunities for advancement. We promote from within!
- Mobile scheduling and documentation tools
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
