Customer/Client Care Manager ($25+ DOE)
About The Position
BrightStar Care of Anchorage is looking for a full-time Customer Care Manager to join their Eagle River office. This position is central to daily operations, involving close collaboration with caregivers, clients, families, and the clinical team to schedule care, maintain communication, and ensure exceptional client service. The role offers variety, with tasks ranging from coordinating schedules and onboarding new clients to supporting caregivers and managing schedule changes. The company seeks a team-oriented individual who takes pride in their work and desires a stable, full-time career with growth opportunities.
Requirements
- High school diploma or GED required
- Two or more years of experience in healthcare, staffing, scheduling, customer service, office administration, or a related field preferred
- Home care, healthcare, or medical office experience is strongly preferred
- Strong computer skills, including Outlook, Word, and Excel
- Excellent communication and customer service skills
- Ability to manage multiple priorities in a busy office
- CPR certification (or ability to obtain)
- Valid driver's license and reliable transportation
Nice To Haves
- Enjoy staying organized and keeping things on track
- Like helping people and being part of a team
- Communicate well and build positive relationships
- Are comfortable juggling several tasks throughout the day
- Stay calm and flexible when priorities change
- Notice the little details
- Enjoy learning new technology and systems
- Take pride in following through on your commitments
- Are looking for a stable, full-time position where you can build a long-term career
Responsibilities
- Coordinate caregiver schedules to ensure clients receive the care they need
- Build positive working relationships with clients, families, and caregivers
- Serve as one of the primary points of contact for client communication and customer service
- Assist with new client intake, onboarding, and service coordination
- Work closely with our Director of Nursing and office team
- Help coordinate schedule changes and staffing needs throughout the day
- Follow up with clients and caregivers to support quality care and customer satisfaction
- Maintain accurate documentation and office records
- Support a positive, collaborative office environment
Benefits
- Competitive pay based on experience
- Medical benefits for full-time employees
- PTO after 90 days
- Weekly pay with direct deposit
- Paid training and continuing education
- Supportive leadership and RN oversight
- Employee referral bonus
- Opportunities for advancement. We promote from within!
- Mobile scheduling and documentation tools
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
