Customer Claims Service Rep

Berkley•Wilmington, DE

20h•Hybrid

About The Position

As a Customer Claims Service Representative, you'll be a Claims Concierge and the first point of contact for our clients during their claims journey. You’ll play a critical role in ensuring a seamless and supportive experience by managing claim intake calls, responding to inquiries, and executing essential claims processing tasks. This role requires a high level of professionalism, attention to detail, and a passion for customer service. This role will be based in our Wilmington, DE office. We offer a hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so.

Requirements

Strong communication skills, both verbal and written
Ability to manage multiple tasks in a fast-paced environment
Proficiency in claims systems and Microsoft Office Suite
High level of discretion and professionalism when handling sensitive client information
Must be able to obtain property and casualty adjuster licenses for all states that require a license within 6 months

Nice To Haves

Bachelor’s degree preferred but not required
Prior experience in insurance claims or customer service

Responsibilities

Serve as a primary contact in the claims call queue, handling: First Notice of Loss (#FNOL) calls with empathy and accuracy.
Handle claims inquiry calls, including status updates, payment questions, and check reissuance.
Arrange car rental setups and extensions as needed.
Provide timely and professional responses to client inquiries via phone and email.
Accurately and efficiently process foundational claims (e.g., glass, towing).
Process invoice submissions and recoveries.
Process property vendor assignments and loss prevention benefits.
Process police report ordering.
Process inbound and outbound mail.
Post recoveries and manage documentation in claims systems.
Collaborate with internal teams to ensure smooth claims handling.
Maintain organized records and contribute to process improvements.

Benefits

competitive compensation
paid time off
comprehensive wellness benefits and programs
employer funded health savings account
profit sharing
401k
paid parental leave
employee stock purchase plan
tuition assistance
professional continuing education
Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and Profit-Sharing plans.