Client Care Worker/Customer Care Worker

Volunteers of America - Greater New York, Inc.•New York, NY

2d•$22 - $22•Onsite

About The Position

The Customer Care Worker meets the needs of the program clients and promotes client participation in services leading to successful graduation to independent living. Customer Care Worker performs a wide variety of tasks including engaging clients in services, protecting client rights, promoting client and co-worker safety, transporting clients to appointments and ensuring client adherence to rules and program activities. The Schwartz Men’s Shelter is a shelter for men operating 24 hours a day and seven days a week. Clients are referred to the program by the New York City Department of Homeless Services.

Requirements

High school diploma or GED preferred plus one-year relevant experience.
Clean and valid driver’s license preferred.

Responsibilities

Oversee client participation in daily program activities, monitor observance of client’s rights and client adherence to program rules and routines.
Escort clients to appointments, manage bed assignments, collect census data, distribute linens and supplies, manage access booth and update log book.
Accept new clients in electronic records database.
Provide optimal customer service while issuing meal cards, mail, medication, lockers, and toiletries.
Make scheduled rounds of assigned areas to safeguard clients and property and promote appropriate behavior.
Provide emergency response including crisis management, first aid, CPR, and fire response as needed.
Complete Incident Reports as outlined by the Program Manual and Funder guidelines. Report any instances of violations of client rights, incidents involving clients’ non-compliance of rules and regulations and any criminal activity promptly to the Operations Manager.
Drive agency vehicles to transport clients and staff, as assigned.