Customer Care Support Specialist
About The Position
The Customer Care (Self Determination) Support Specialist (SDSS) works as part of a team to provide phone-based customer service to people who self-direct their care and to other stakeholders. The role supports operational, documentation, timesheet, and payroll processes while ensuring accurate records and compliance with audit standards. Work is performed in a typical office setting. GT Independence is a family-founded national provider of personal and financial services for people who rely on home- and community-based care. The company describes its operations team as collaborative and driven by trust, autonomy, and purpose, and emphasizes employee growth, inclusion, and belonging.
Requirements
- High school diploma or GED required.
Nice To Haves
- Associate degree preferred.
Responsibilities
- Make and receive phone calls to support external and internal stakeholders.
- Enter information into databases, including call logs, for effective record keeping.
- Prepare and send documents via DocuSign or email.
- Name and save documents appropriately in the document management system.
- Assist customers with returning documents.
- Manage DocuSign accounts and address support issues from operations staff and customers.
- Ensure compliance standards are met for audit purposes.
- Review timesheets and track time.
- Accurately and efficiently complete payroll checklists for assigned agencies.
- Work with the team leader to identify strategies for reducing errors.
- Collaborate with the team to resolve rejected timesheet issues.
Benefits
- Flexible paid time off.
- Competitive wages and benefits.
- Opportunities for professional growth.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
