Customer Care Support Specialist

Stryker • Arizona, Virtual Address, AZ

6d • $23 - $41 • Remote

About The Position

As a Customer Care Support Specialist, you will provide administrative and operational support to help ensure an exceptional customer experience. You will manage customer inquiries, process orders and returns, maintain accurate records, and resolve issues while complying with quality and regulatory standards. You will work with cross-functional teams to provide timely, accurate solutions and support service-level expectations.

The position is remote, with a Monday–Friday schedule from 8:00 AM to 5:00 PM PT and required overtime as necessary. Travel is 0%.

Requirements

• High school diploma or equivalent.
• At least 3 years of relevant experience.

Nice To Haves

• Associate or bachelor’s degree.
• Preference for candidates in Arizona and for candidates in the Pacific or Mountain Time Zone.
• Proficiency in MS Excel, Word, Access, Outlook, Oracle, SAP, Salesforce, and ERP systems, including data-analysis tools such as queries and pivot tables.

Responsibilities

• Respond to customer inquiries by phone, email, and CRM systems, providing information about product specifications, pricing, availability, delivery timelines, and shipping status.
• Process customer purchase orders through CRM and ERP systems, ensuring accurate data entry, order details, and timely fulfillment.
• Maintain customer profiles, purchase orders, and supporting documentation to ensure accurate records and compliance with quality and regulatory requirements.
• Coordinate Return Material Authorizations (RMAs), communicate return instructions, and process related customer requests.
• Research and resolve order, invoice, pricing, shipping, and credit discrepancies, including processing credit and rebill transactions.
• Build and maintain positive customer relationships through professional communication, proactive follow-up, and effective issue resolution.
• Collaborate with Finance, Distribution, Marketing, Purchasing, and Inventory Management to address customer needs and support operational efficiency.
• Identify opportunities to streamline workflows, improve accuracy, and enhance the customer experience through LEAN principles and continuous improvement initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED