Customer Care Specialist (Registrar Focus)
About The Position
We're looking for a Customer Care Specialist (Registration Focus) who thrives on creating smooth, stress-free experiences for members, volunteers, and families. In this role, you'll be the behind-the-scenes hero ensuring girls can register for programs, adults can become volunteers, and every event starts with the right people in the right place. Your work directly helps girls access leadership, friendship, outdoor adventures, and life-changing opportunities. You'll build valuable skills in customer experience, CRM systems, operations, and event management. You'll work with a collaborative team that values inclusion, innovation, and continuous learning. You'll gain experience with industry-leading platforms and processes.
Requirements
- Bachelor’s degree or higher required.
- Minimum one year in-person office and customer service experience.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Minimum 1yr of heavy experience in a Customer Relationship Management platform required.
- Experience in Salesforce preferred.
- Experience working with volunteers and staff in nonprofit or multicultural environments preferred.
- 1 year of previous experience in Girl Scouts (volunteer or staff) greatly preferred.
- Bilingual Spanish speaking and writing highly desirable but not required.
Nice To Haves
- Love organization and attention to detail
- Enjoy helping people and solving problems
- Learn new technology quickly
- Can juggle multiple priorities without losing your cool
- Like having a mix of customer interaction and behind-the-scenes coordination
- Want your work to contribute to something bigger than yourself
Responsibilities
- Manage registrations for memberships, trainings, programs, and special events.
- Help create seamless sign-up experiences from start to finish.
- Set up events, participant details, confirmations, and communications across multiple platforms.
- Ensure every customer receives the information they need to feel prepared and confident.
- Maintain accurate membership and registration records across systems including Salesforce, Hybris, UltraCamp, gsEvents, and Rallyhood.
- Monitor data quality and help ensure compliance with council and GSUSA standards.
- Stay current on system upgrades and evolving registration processes.
- Serve as the go-to resource for registration-related questions and challenges.
- Help families, volunteers, and staff navigate memberships, events, and program registrations.
- Resolve issues with ownership, empathy, and urgency.
Benefits
- Collaborative team that values inclusion, innovation, and continuous learning.
- Gain experience with industry-leading platforms and processes.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
