Customer Care Specialist
WG&R Furniture•Oshkosh, WI
•Onsite
About The Position
Serve as a brand ambassador who consistently delivers exceptional service to both internal and external customers, creating memorable experiences at every touchpoint.
Requirements
- Ability to work a mixed schedule of days, evenings, and rotating weekends
- Flexibility to adapt to a workload that changes with the seasons and time of week
- Strong multitasking skills to manage competing priorities effectively
- A calm and confident presence to respond quickly in escalated situations, helping to de-escalate and resolve issues professionally
Responsibilities
- Welcome customers with a friendly, professional first impression and connect them with a Sales Associate
- Answer incoming phone calls and assist customers with questions, payments, and general order support
- Coordinate customer pickup orders and ensure smooth day-to-day store operations
- Work collaboratively with teammates across departments to provide a world-class customer experience
- Resolve customer questions and concerns with professionalism, care, and a solution-focused approach
Benefits
- Employee Stock Ownership Plan (ESOP)
- Health, dental, and vision Insurance
- Company contributions into your Health Savings Account (HSA)
- Company paid life and disability insurance
- 401k with company match (pre-tax & Roth options)
- Paid vacation
- Employee Assistance Program (EAP) for employees and their family members
- Employee Discount
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
