Customer Care Specialist

Ossid • Battleboro, NC

5d

About The Position

The Customer Care Specialist supports the sales team with administrative tasks, customer inquiries, order processing, and related documentation to help deliver a positive customer experience. The role serves as a liaison among customers, sales representatives, operations, and internal departments, helping ensure accurate communication and order fulfillment.

The position also coordinates with Engineering, Operations, Customer Service, and Shipping to verify technical details and resolve issues across aftermarket and capital sales processes. It requires a working understanding of machine models, aftermarket parts, configurations, and common customer requirements. The role may also provide backup coverage for other administrative and customer-support functions and participate in process-improvement initiatives.

The position involves prolonged sitting and computer use, with occasional lifting of files or office materials weighing up to 10 pounds. ProMach describes its environment as open and communicative, encourages individual initiative, and offers growth opportunities. Benefits are available from the first day of employment.

Requirements

• At least 2 years of experience in sales support, customer service, inside sales, or administrative support.
• Technical comprehension of machine configurations, parts, and product options.
• Proficiency with ERP/CRM systems used for quoting, pricing, or order management.
• Strong accuracy, attention to detail, and organizational skills.
• Professional written and verbal communication skills.
• Ability to manage multiple priorities and deadlines.
• Analytical skills for reviewing pricing structures and product configurations.

Nice To Haves

• Associate degree preferred; equivalent work experience is considered.
• Experience in manufacturing, capital equipment, or technical product environments preferred.

Responsibilities

• Provide day-to-day administrative support to the sales team.
• Process customer orders, quotes, and sales-related documentation accurately and efficiently.
• Respond to customer inquiries about products, pricing, order status, and delivery information.
• Assist with preparing and following up on sales quotations and proposals.
• Maintain customer records and sales data in the company CRM system.
• Coordinate with production, purchasing, shipping, and customer service teams to ensure order accuracy and on-time delivery.
• Monitor open orders and proactively communicate delays or issues to customers and sales representatives.
• Support the sales team with reporting, data entry, and account management activities.
• Prepare sales reports, spreadsheets, and presentations as needed.
• Provide backup coverage for other administrative and customer-support functions.
• Participate in continuous process-improvement initiatives to enhance customer satisfaction and operational efficiency.
• Work with Engineering, Operations, Customer Service, and Shipping to verify technical details, resolve issues, and support aftermarket and capital sales processes.
• Maintain a working understanding of machine models, aftermarket parts, configurations, and common customer requirements.

Benefits

• Salary and comprehensive medical and dental programs.
• Life insurance.
• Generous paid time off program.
• Retirement savings plan with a company match.
• Benefits eligibility from the first day of employment.
• Growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree