Customer Care Specialist

Tax Airfreight • Melrose Park, IL

8d

About The Position

The Customer Care Specialist ensures clients receive exceptional service throughout their transportation and warehousing experience. The role addresses customer inquiries, resolves issues, and provides timely shipment and service updates. By communicating effectively with customers and internal teams, the specialist helps maintain customer satisfaction and loyalty, support repeat business and positive referrals, and foster a customer-centric culture.

Requirements

• High school diploma or equivalent.
• Proven experience in a customer service role, preferably in the transportation or warehousing industry.
• Strong verbal and written communication skills.
• Problem-solving skills to resolve issues arising during the transportation process.
• Attention to detail for maintaining accurate records and up-to-date customer information.

Nice To Haves

• Experience with customer relationship management (CRM) software.
• Knowledge of transportation and logistics processes.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer issues related to shipments, delays, and service inquiries, ensuring a satisfactory outcome.
• Maintain accurate records of customer interactions and transactions in the company database.
• Collaborate with internal teams, including logistics and operations, to provide customers with accurate information.
• Identify opportunities for process improvements and contribute to enhancing customer service protocols.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED