Customer Care Specialist
Mister Car Wash•Tucson, AZ
•Onsite
About The Position
Mister Car Wash is seeking a Customer Care Specialist to join their HQ team. This role provides outstanding customer service, processes customer comments and feedback, and supports key customer loyalty programs. It is a fast-paced, high-volume position offering an opportunity to join the Headquarters Support Team. The Specialist will maintain a positive attitude while handling inbound calls, customer service issues, and overall account maintenance.
Requirements
- Team oriented with a positive attitude and willingness to learn
- 2 years of customer service or retail experience
- Availability to participate in extended hours and weekend shifts
- Juggling multiple projects, providing solutions and having a positive impact on the team
- Proficiency in MS Office Suite and Customer Care tracking software preferred
- Speaking fluency in Spanish is a plus
Responsibilities
- Answer and respond to customer phone calls, emails, and field requests professionally and timely
- Research and resolve customer issues and follow up when necessary and appropriate
- Fulfill requests for information and maintain account changes
- Process customer comments and feedback
- Perform data entry and database maintenance functions
Benefits
- Medical
- Vision
- Dental
- PTO
- 401k
- Career Progression
- Modern office space in the heart of downtown Tucson
- On-site Fitness Gym and Bike Share
- Employee Game Room and Lounge
- Free Unlimited Wash Club Membership
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
