Veterinary Receptionist - Rockford, IL
Bellwood Animal Hospital•Rockford, IL
•Onsite
About The Position
Bellwood Animal Hospital is seeking a Customer Care Specialist for their five-doctor small animal and exotic practice in Rockford, Illinois. This role is crucial for delivering high-quality medicine and exceptional client service. The ideal candidate is passionate about patient care, client experience, and working collaboratively within a supportive team environment. This position offers predictable scheduling, opportunities for growth, and a healthy work-life balance.
Requirements
- Previous experience in a client care role required
- Comfort working in a fast-paced clinical environment
- Confidence handling high call volume and competing priorities
- Compassionate communication skills, especially in sensitive situations
- Comfort collecting payments and discussing estimates
- Strong problem-solving and customer service skills
Nice To Haves
- Veterinary receptionist experience preferred but not required
- Familiarity with veterinary terminology and hospital workflows preferred
- Experience with practice management software such as Avimark, Cornerstone, or ezyVet is a plus
Responsibilities
- Greet clients and patients with warmth and professionalism
- Answer phones, route calls appropriately, and respond to voicemails promptly
- Schedule appointments and manage a multi-doctor calendar efficiently
- Check patients in and out while maintaining accurate client and patient information
- Collect payments, process invoices, and review estimates with clients
- Handle client concerns with empathy and professionalism and escalate when needed
- Communicate hospital policies, pricing, and service information clearly
- Support exceptional patient and client experiences throughout every visit
Benefits
- Competitive pay
- 401(k) matching
- Tuition support
- Referral bonuses
- Comprehensive medical, dental, and vision coverage
- Supplemental insurance options
- Up to three weeks of paid parental leave
- Generous PTO
- Employee discounts
- Quarterly team bonuses
- Continuing education allowance
- Uniform allowance
- Six paid holidays
- Employee Assistance Program
- Flexible approach to compensation
- Roth Retirement Savings Plan
- Flexible Spending Account (full-time only)
- 529 Savings Plan
- Sick Time / Paid Time Off
- Free/discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
