Veterinary Receptionist - Rockford, IL

Vetcor • Rockford, IL

7d • Onsite

About The Position

At Bellwood Animal Hospital, we’re a five-doctor small animal and exotic practice located in Rockford, Illinois, known for delivering high-quality medicine and exceptional client service. We’re looking for a Customer Care Specialist who is passionate about patient care, client experience, and working alongside a team that genuinely enjoys showing up for one another. If you’re looking for a clinic where your contributions are valued, your growth is supported, and your schedule allows for life outside of work, you may have just found your home.

Requirements

• Previous experience in a client care role required
• Comfort working in a fast-paced clinical environment
• Confidence handling high call volume and competing priorities
• Compassionate communication skills, especially in sensitive situations
• Comfort collecting payments and discussing estimates
• Strong problem-solving and customer service skills

Nice To Haves

• Veterinary receptionist experience preferred but not required
• Familiarity with veterinary terminology and hospital workflows preferred
• Experience with practice management software such as Avimark, Cornerstone, or ezyVet is a plus

Responsibilities

• Greet clients and patients with warmth and professionalism
• Answer phones, route calls appropriately, and respond to voicemails promptly
• Schedule appointments and manage a multi-doctor calendar efficiently
• Check patients in and out while maintaining accurate client and patient information
• Collect payments, process invoices, and review estimates with clients
• Handle client concerns with empathy and professionalism and escalate when needed
• Communicate hospital policies, pricing, and service information clearly
• Support exceptional patient and client experiences throughout every visit

Benefits

• Competitive pay
• 401(k) matching
• Tuition support
• Referral bonuses
• Comprehensive medical, dental, and vision coverage with supplemental options
• Up to three weeks of paid parental leave
• Generous PTO
• Employee discounts
• Quarterly team bonuses
• Continuing education allowance
• Uniform allowance
• Six paid holidays
• Employee Assistance Program
• Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed