Contract- Customer Care Specialist

The Friedkin Group•Houston, TX

18d

About The Position

The Contractor – Customer Care Specialist provides front-line customer service support to GSFS Group customers, dealers, and business partners. The role responds to inbound calls, assists with general inquiries, researches information, documents interactions, and helps ensure customers receive timely, accurate, and professional service. The position is suited to someone who is customer-focused, dependable, comfortable in a fast-paced call center environment, and able to learn systems, processes, and procedures quickly. This is a contract role with The Friedkin Group. Contractors are engaged for a defined period and assignment, are not employees of The Friedkin Group, and are not eligible for company-sponsored benefits, including health insurance, paid time off, or retirement plans. Candidates must be legally authorized to work in the United States without sponsorship. Travel requirements are up to 10%.

Requirements

High school diploma or equivalent.
Previous customer service experience.
Strong verbal communication and active listening skills.
Ability to communicate professionally with customers and business partners.
Comfort navigating multiple computer systems while assisting callers.
Strong attention to detail and ability to accurately document information.
Ability to follow established processes and procedures.
Ability to work effectively in a structured, high-volume environment.
Dependable attendance and ability to work the assigned schedule.
Legally authorized to work in the United States without sponsorship.

Nice To Haves

Previous call center, contact center, or high-volume customer service experience.
Experience supporting customers in the automotive, insurance, financial services, warranty, or related industries.
Experience using CRM, customer service, or case management systems.

Responsibilities

Respond to a high volume of inbound customer and business partner calls professionally and courteously.
Assist callers with general questions, account or contract information, status updates, and other service-related inquiries within established guidelines.
Research customer inquiries using internal systems and available resources to provide accurate information and appropriate next steps.
Document customer interactions, inquiries, and outcomes accurately and completely in applicable systems.
Route or escalate complex questions and issues to the appropriate team when additional assistance is required.
Follow established call handling procedures, scripts, workflows, and service standards.
Maintain confidentiality and appropriately handle customer and business information.
Meet established expectations for attendance, schedule adherence, call quality, productivity, and customer service.
Participate in required training and coaching to maintain knowledge of products, systems, procedures, and service expectations.
Support additional call center and administrative activities as business needs require.