About The Position
We are looking to expand our AUSAO Customer Care team ahead of the 2026/27 Festive Season! These roles will begin early-mid October, and will conclude min-January. The Customer Care team work hard every day to advise, support and provide an excellent experience for our customers. Whether it’s a question about product ingredients, a delivery query, or a disappointing experience, this team is ready and waiting to respond! We are seeking talent who can help us surprise and delight our customers every day. We are currently looking for 3 new superstars to join us. Please note that all times are in AEDST/Sydney, NSW time zone.
Requirements
- Must currently work for Lush Cosmetics
- A sincere passion for customer service, and demonstrated results in delivering exceptional service to customers.
- Excellent written communications skills, using appropriate tone and register, grammar and syntax.
- Strong organisational and problem solving skills, managing workflow effectively.
- Proactive and self-motivated, you must lead by example and have a positive influence on others around you.
- Calm under pressure.
- Works effectively and methodically at a fast pace.
- A fast learner who can problem solve autonomously
- Trustworthy & Reliable
- Proficient computer skills & reliable internet connection
Nice To Haves
- Previous experience in a similar role is advantageous, but not required. If you're unsure, apply anyway! :)
Responsibilities
- Manage enquiries from customers in a variety of channels, including email, phone, messaging, reviews and more.
- Assist with investigation and resolution of all customer concerns, ensuring that each customer is satisfied with the outcome.
- Receiving and handling complaints from Customers regarding Product issues or experiences.
- Maintain an accurate record and log of all correspondence, discussions and resolutions.
- Ensure positive customer experience throughout the business by identifying trends, resolving issues and exceeding customer expectations.
- Liaise with stores to ensure that the Customer Care process is being followed with the ultimate goal to ensure every customer walks away happy with their issues resolved.
- Maintain a deep understanding of our ingredients, products and their effect.
- Support in the creation of reports on Customer trends for various departments and teams
- Other responsibilities as needed from time to time - we work as a team!
Benefits
- Full training and a supportive learning environment
- Select work equipment including work laptop and headset
- A progressive work environment that celebrates diversity
- Paid birthday leave
- A generous discount on LUSH products to keep you smelling and feeling fresh
- Company-sponsored Employee Assistance Program with free access to psychological, financial, legal and dietary advice
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
