Remote Client Support Specialist, Cox Automotive
About The Position
At Cox Automotive, we are forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. The Customer Care Specialist I (CCSI) serves as the backbone to our customer success. This individual is enthusiastic about the customer experience and has a passion to go above and beyond to drive our mission to revolutionize the Peer to Peer, pre-owned car sales market. This person enjoys a fast-paced, high-volume customer care experience workplace and thrives in an autonomous environment!
Requirements
- High School Diploma/GED
- Generally, less than 2 years of experience
- Comfortable on phones, live chat, with a high aptitude for technology.
- Operational Support experience, ideally in a tech driven environment
- Strong familiarity with G Suite, calendar, sheets, docs, drive, meets.
- CRM experience
- Strong computer proficiency ideally with Mac O/S
- Great multi-tasker with strong follow through
- Must clear a pre-employment drug test.
- Must be currently authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
Nice To Haves
- High familiarity with car brands / models a plus
- Conversational Spanish language abilities are a plus
Responsibilities
- Oversee day-to-day customer inquiries via chat, email and phone.
- Take 40+ calls a day on average ranging from buyer inquiries on a vehicle listed, to assisting sellers with their listings and providing top-tier account management for active transactions.
- Monitor listings to ensure they meet strict criteria for safety and title requirements.
- Become familiar with titling processes and requirements by varying states.
- Serve as account managers for active deals; from reaching out to the appropriate parties, assisting with buyer payments, any required documents from both parties, managing expectations and providing assistance with any next steps.
- Process temporary registration in varying states.
Benefits
- Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
- Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
- Health care insurance (medical, dental, vision)
- Retirement planning (401(k))
- Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
