Customer Care Specialist I (Manheim)

Cox Enterprises•Euless, TX

8d•$17 - $25•Hybrid

About The Position

Cox Automotive is seeking a Customer Care Specialist I to join their team. This role involves receiving and responding to customer requests through various channels, troubleshooting technical and account-related issues, and maintaining customer relationships through quality service delivery. The specialist will also document customer interactions, follow security protocols, and collaborate with internal teams for issue resolution. This is a hybrid position, allowing for remote work part of the week.

Requirements

High School Diploma/GED
Generally, less than 2 years of experience
Schedule – must have flexibility to work evenings, weekends, holidays as required.
Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time.
Understand foundational levels of computers and technology, internet, email.
Excellent oral and written communications skills, particularly in a phone or email context.
Experience working in a contact center metrics driven environment.
Strong communication skills and basic computer knowledge.
Ability to operate under tight pressure.
Experience working in the automotive industry.
Must clear a pre-employment drug test.
Must be authorized to work in the United States for any employer without current or future sponsorship.

Nice To Haves

Bilingual English-Spanish is preferred

Responsibilities

Receive and respond to customer requests through various channels (e.g. phone, email, chat, and ticketing systems).
Listen actively to customers and demonstrate professionalism in all interactions.
Troubleshoot and resolve standard technical and account-related issues.
Escalate complex issues to appropriate internal teams or specialists.
Document customer interactions, issues, and resolutions in company systems.
Follow security protocols when accessing customer information.
Collaborate with internal teams to ensure timely issue resolution.
Support customer education and training as needed.
Maintain customer relationships through quality service delivery.
Perform related duties as assigned by the supervisor.

Benefits

Sixteen hours of paid time off every month
Seven paid holidays throughout the calendar year
Additional paid time off in the form of bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)