Account Operations Specialist I (Manheim)

Cox Communications • Fontana, CA

7d • Onsite

About The Position

This role serves as an account liaison, coordinating and executing account Service Level Agreements (SLAs). The specialist is a primary point of contact for auction vendors and clients, engaging with them to understand requirements, upsell Cox Automotive (CAI) products and services, and ensure work is completed to client expectations. The goal is to offer solutions and ensure sales proceed in a mutually beneficial manner for both the client and Cox. This position coordinates with auction personnel and other stakeholders across all aspects of customer engagement.

Requirements

• High School Diploma/GED and up to 2 years’ experience in a related field with minimum of 1 year in automotive industry or related field.
• Basic knowledge of computers software including Microsoft Office applications including Outlook, Excel, and other internal business technology platforms.
• Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements.
• Valid Driver’s License and safe driving record is required.
• Ability to operate vehicles with standard and automatic transmission is preferred.
• Must clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
• Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Nice To Haves

• Prior experience vehicle reconditioning and or general auto body knowledge is a plus.
• Team-based interpersonal skills.
• Excellent verbal and written skills.

Responsibilities

• Provide exceptional customer service skills to ensure client satisfaction.
• Review vehicles in sale lineup, locate missing vehicles, and work with account representative to ensure vehicles are ready and parked on-spot on-time for sale.
• Perform basic client services duties such as monitoring vehicle reconditioning processes, supporting the client team, and communicating with stakeholders to ensure smooth auction operations.
• Educate clients on company products and services.
• With assistance from more senior peers and multiple auction departments, review sales lineup vehicles, recommending and coordinating reconditioning services, and conducting condition report and imaging audits to reduce the risk of policy loss and goodwill expenses.
• Develop a foundational understanding of auction services concepts and methodologies including but not limited to condition report data and the vehicle inspection process.
• Demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform any other duties assigned.

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED