Account Operations Outside Specialist I (Manheim)

Cox Enterprises • Hanover, MD

1d • $20 - $30 • Onsite

About The Position

This role manages account relationships, ensuring customer requirements are met and maintaining effective communications. The specialist will review and update condition reports, approve and audit vehicle repair reports, and walk vehicles to make reconditioning recommendations to increase their value. They will provide quality service, assist in resolving problems, and respond to customer inquiries. Collaboration with Lot Operations and Recon departments is key to ensure appropriate vehicle movement to shops and timely completion of reconditioning. The specialist will also prepare sale vehicle presentations, verify certifications, and organize account vehicles with lot operations. Additionally, they will review vehicles in the sale lineup, locate missing vehicles, and ensure vehicles are ready for sale. Active participation in safety activities and demonstrating a commitment to safety procedures are also essential functions of this role.

Requirements

• Minimum: High School Diploma/GED.
• Generally, less than 2 years of experience in a related field.
• Safe drivers needed; valid driver’s license required.
• Verbal and written communication skills required.
• Knowledge of how to operate PC software applications (i.e., MS Office, Excel, and Outlook).
• Must clear a pre-employment drug test.
• Must be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Nice To Haves

• Previous experience in the auto, logistics, or transportation industry.

Responsibilities

• Manage account relationships, maintain effective communications and ensuring customer requirements are met.
• Review and update condition report; approve and audit vehicle repair report.
• Walk vehicles to make recommendations for reconditioning to increase vehicle value.
• Provide quality service and assist in resolving problems.
• Respond to customer inquiries relating to vehicles.
• Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.
• In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle presentation and verify certification/announcements.
• Work with lot operations for organization of account vehicles.
• Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.
• Actively participate in support of all safety activities aligned with Safety Excellence.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
• Perform other duties as assigned by management.

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED