Customer Care Specialist I (Manheim)
About The Position
This role involves receiving and responding to customer requests through various channels such as phone, email, chat, and ticketing systems. The specialist will actively listen to customers, demonstrate professionalism, and troubleshoot standard technical and account-related issues. Complex issues will be escalated to appropriate internal teams. The position requires documenting customer interactions, adhering to security protocols, collaborating with internal teams, supporting customer education, and maintaining customer relationships through quality service. Related duties will be performed as assigned by the supervisor.
Requirements
- High School Diploma/GED
- Generally, less than 2 years of experience
- Schedule – must have flexibility to work evenings, weekends, holidays as required.
- Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time.
- Understand foundational levels of computers and technology, internet, email.
- Excellent oral and written communications skills, particularly in a phone or email context.
- Experience working in a contact center metrics driven environment.
- Strong communication skills and basic computer knowledge.
- Ability to operate under tight pressure.
- Experience working in the automotive industry.
- Must be able to clear a pre-employment drug test.
- Must be able to work in a drug-free workplace, where possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
- Must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
Nice To Haves
- Bilingual English-Spanish is preferred
Responsibilities
- Receive and respond to customer requests through various channels (e.g. phone, email, chat, and ticketing systems).
- Listen actively to customers and demonstrate professionalism in all interactions.
- Troubleshoot and resolve standard technical and account-related issues.
- Escalate complex issues to appropriate internal teams or specialists.
- Document customer interactions, issues, and resolutions in company systems.
- Follow security protocols when accessing customer information.
- Collaborate with internal teams to ensure timely issue resolution.
- Support customer education and training as needed.
- Maintain customer relationships through quality service delivery.
- Perform related duties as assigned by the supervisor.
Benefits
- Employees are eligible to receive a minimum of sixteen hours of paid time off every month
- seven paid holidays throughout the calendar year
- additional paid time off in the form of bereavement leave
- time off to vote
- jury duty leave
- volunteer time off
- military leave
- parental leave
- health care insurance (medical, dental, vision)
- retirement planning (401(k))
- paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
