Customer Care Specialist - French Speaking

ViCentra

13h • Hybrid

About The Position

Join ViCentra (home of Kaleido) – Empower Bold Change in MedTech. At ViCentra, home of Kaleido, we’re on a mission to redefine what’s possible in diabetes care. We combine technological innovation with human-centered design to empower people with more freedom, confidence, and life on their terms. Our values; Be Bold, Build Trust, Focus on the Customer and Deliver Excellence drive everything we create and every decision we make. We believe that when ambition meets purpose, remarkable things happen. If you thrive in a space where ideas accelerate, challenges spark growth, and making a difference is the goal, ViCentra is your next great adventure. As part of our Customer Care team you will be providing multi lingual industry leading customer service, troubleshooting, and technical support to our Kaleido users.

Requirements

• A genuine interest in helping others.
• Experience in a customer care focussed role.
• Ability to learn technology quickly through instruction and self-training and the flexibility to adapt to a changing environment.
• Exceptional attention to detail.
• Ability to work well under pressure and meet deadlines.
• Excellent presentation and communication skills.
• Strong administrative skills.
• Excellent written and spoken French and English is a must.
• Excellent planning and organizational skills.
• Living in France or the Netherlands (close to Utrecht).

Nice To Haves

• Knowledge of diabetes (and even better insulin pumps!).
• Experience with CRMs/Salesforce.

Responsibilities

• Answer calls from our partners in France—particularly Home Care Providers and distributors (Prestataires)—and represent Kaleido as a brand ambassador.
• Ensure every interaction is handled with empathy, actively listening to concerns and resolving as many issues as possible with a positive and professional attitude.
• Answering emails and Social Media inquiries from (potential) customers and our partners.
• Handle second level complaints for different countries and making sure that information is complete for our investigation department.
• Be an expert in transferring product knowledge to our partners.
• Support complaint reporting and facilitating the legal and regulatory controls required of a medical device.
• Working with the sales team to help onboard new users by researching and qualifying new leads from digital campaigns, conferences, references, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed