Customer Service- French Speaking Full-time

Melaleuca, Inc.•Rexburg, ID

1d•Onsite

About The Position

Answers Customer Service calls in a professional and courteous manner. Solves all issues with the purpose of creating complete customer satisfaction, taking every opportunity to show the customer their value to the company. Essential duties, responsibilities, and qualifications of the job can be performed with or without reasonable accommodation and without posing a direct threat to him/herself or others.

Requirements

Fluent in French and English required.
Exceed average performance on Company/Department metrics.
10 key touch.
Supports Customer Care standards and goals as determined by Customer Care Managers and Coordinators. (i.e. Complete Customer Satisfaction percentage, Average Order Size, Team and Individual Measurements Standards.)
Attend regular Melaleuca Academy classes and/or other training as determined by Customer Care Managers and Supervisors.
Typing 40 wpm.
Ability to analyze and solve problems.
Interpersonal and customer relation skills.
Ability to work under stress.
Communicate effectively with individuals in person and by phone.
Ability to work independently and professionally.
Ability to perform the essential duties and responsibilities with efficiency and accuracy.
Sit with intermittent walking.
Ability to lift 30 lbs.
Ability to climb stairs.
Work overtime as needed.

Responsibilities

Develops a positive line of communication with customers and leadership.
Maintains a professional and courteous manner when interfacing customers.
Records notes related to every call taken in customer log files in detail. Read logs before finding resolution.
Forwards logs pertaining to shipping problems, customer concerns, and requests to appropriate department, service group, or individuals.
Reships products lost by carrier, damaged or items missing from the order by verifying the actual order and completing a reship invoice.
Refunds issues on customers’ accounts.
Contacts customers regarding address issues resulting in returned parcels.
Reclaim product sent in error, and issuing prepaid postage labels.
Answers basic customer questions related to company products and services.
Assists other departments with product returns, shipping problems, and credit issues.
Transfers specific customer request calls to appropriate department, service groups, or individuals.
Applies policies uniformly and consistently by correctly interpreting problems and determining resolutions.
Tracks UPS, DHL, Canada Post, and International Bridge Shipments.
Manage time on and off phones with “Not Ready” time
Assists Customer Care during heavy call periods.
Assists other departments in completing month end tasks.
Performs other duties as assigned or needed