About The Position
Sutherland is seeking a Customer Care & Retention Specialist fluent in Dutch and English to join an international team supporting a leading antivirus software provider. This role involves assisting customers with their antivirus software and subscriptions, identifying their needs, and providing solutions to ensure customer satisfaction and retention. The ideal candidate will have strong communication skills, a basic technical understanding, and a passion for helping customers.
Requirements
- Dutch proficiency at B2 level or higher (written and spoken).
- English proficiency at B2 level or higher (written and spoken).
- Excellent communication and customer service skills.
- Basic technical knowledge and confidence using computers and software applications.
- A positive attitude and a customer-focused mindset.
Nice To Haves
- Previous experience in customer service, retention, technical support, or a contact center is an advantage but not required.
Responsibilities
- Handle incoming customer calls in a professional and friendly manner.
- Assist customers with questions related to antivirus software and subscriptions.
- Identify customer needs and provide appropriate solutions.
- Support customer retention by addressing concerns, resolving issues, and promoting customer satisfaction.
- Provide basic troubleshooting for software-related issues.
- Accurately document customer interactions in internal systems.
- Work collaboratively with colleagues to deliver an excellent customer experience.
Benefits
- Competitive salary and performance-based bonuses.
- Fully paid onboarding and training.
- Additional health insurance.
- Food vouchers.
- Multisport card.
- Employee Assistance Program.
- Referral bonus program.
- Career development opportunities within a global organization.
- Continuous learning and professional growth.
- A supportive, diverse, and collaborative work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
