Customer Service & Retention Specialist

Smithereen Pest Management • New Lenox, IL

2d

About The Position

Join a Trusted Company with Over a Century of Excellence Since 1888, Smithereen Pest Management has been a trusted leader in pest control—and an amazing place to build a career. We’re a family-owned company entering our second century of service, guided by our core values of leadership, honesty, respect, success, and passion. At Smithereen, you’re not just an employee—you’re part of a legacy built on community, innovation, and teamwork. We believe in taking care of our people—both at work and beyond. Smithereen Pest Management is looking for a Customer Service & Retention Specialist to assist with customer retention, scheduling, and daily administrative support.

Requirements

• Fluent in English and Spanish required.
• Strong customer service and communication skills.
• Organized with excellent follow-up and attention to detail.
• Comfortable with inbound and outbound customer calls.
• Able to manage multiple priorities in a fast-paced environment.

Nice To Haves

• Customer service, scheduling, or administrative experience preferred.

Responsibilities

• Contact customers requesting cancellation and work to retain their business.
• Address customer concerns and document retention efforts.
• Complete customer call-aheads and establish standing service days/times when possible.
• Assist with inbound calls, scheduling, and rescheduling.
• Contact customers regarding schedule changes or technician call-offs.
• Follow up on work orders and third-party customer portals.
• Maintain accurate customer and scheduling information.
• Communicate professionally with customers and branch teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed