Customer Finance & Retention Specialist

inchcape•Tamuning, GU

13d•Onsite

About The Position

Atkins Kroll is looking for a customer-focused and results-driven Customer Finance & Retention Specialist to join our Sales team. In this role, you will be responsible for handling inbound and outbound customer communications, assisting customers with credit applications and financing inquiries, scheduling appointments, and supporting sales and aftersales initiatives that drive revenue and customer satisfaction. If you enjoy helping customers, building relationships, and working in a fast-paced sales environment—we’d love to hear from you.

Requirements

High School Diploma or equivalent required
1–2 years of consumer lending, finance, or loan underwriting experience required
Strong verbal and written communication skills
Excellent customer service and relationship-building abilities
Comfortable making outbound calls and managing multiple customer interactions daily
Proficient with CRM systems, Microsoft Office, and web-based applications
Organized, detail-oriented, and able to work in a goal-driven environment

Nice To Haves

1–2 years of call center, sales, or customer service experience preferred

Responsibilities

Handle inbound and outbound calls, emails, and online inquiries related to credit applications, financing options, and vehicle purchases
Assist customers with completing online credit and pre-qualification applications while providing exceptional customer service
Generate and confirm sales appointments through proactive follow-up, marketing campaigns, and lead management activities
Conduct outbound campaigns for equity mining, refinancing opportunities, and vehicle upgrade programs
Maintain accurate customer information, appointment records, and communication history within CRM and dealership systems
Collaborate with Sales Consultants and Aftersales teams to ensure a seamless customer experience throughout the buying journey
Monitor leads, follow up consistently, provide reporting to management, and support achievement of departmental performance goals