Customer Care Representative - Henderson
About The Position
This role responds to all customer inquiries coming to the main phone queue of the bank. It also involves replying to secure customer messages through online banking and emails from customers via the Contact Us section of the SYB website. The position supports customer retention by creating a positive customer experience and meeting goals for quality, efficiency, and accuracy. Responsibilities include assisting customers with questions and concerns on deposit/loan accounts and services, recommending bank services, and performing operational tasks such as account maintenance, unlocking online banking accounts, troubleshooting online account issues, and managing debit card activity.
Requirements
- High School Diploma /GED
- Banking / customer service background or call center experience
- Excellent verbal and written communication skills
- Ability to multi-task using several software programs to service customer questions/needs
- PC proficiency
- Good phone voice
- Professional demeanor
- Familiar with the use of technology such as mobile apps and various browsers
Responsibilities
- Create a WOW customer experience for every customer in every interaction—via telephone, email or website contact
- Meet established goals of quality, efficiency, and accuracy by assisting customers with questions and/or concerns on all deposit/loan accounts and services—channeled through telephone, email or website contact
- Recommend and educate customers on other bank services as appropriate
- Perform operational tasks including account maintenance such as address and phone number updates; unlocking online banking accounts; troubleshooting online account issues; required maintenance for debit card activity such as limit increases and travel exemptions
- Exercise duties and responsibilities in a manner that demonstrates self-accountability and supports a team environment
- Support other Deposit Operations areas as needed
Benefits
- 401(K) with a company match of up to 6%
- ESOP employer match
- Medical insurance
- Dental insurance
- Vision insurance
- Cancer/Disease insurance
- Accident insurance
- Flexible Spending Accounts
- Flexible Savings Accounts
- Health Savings Accounts
- Bank paid Life/AD&D insurance
- Voluntary Life/AD&D insurance
- Bank paid Short-Term and Long-Term Disability insurance
- Employee Stock Purchase Plan
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
